Customer Feedback

Your feedback is very important to us. We want to know whether our services are meeting your needs and are being delivered effectively. We welcome your comments, compliments and complaints as they all help us to improve our services.

Please let us know if our employees or services have been helpful, but if things do go wrong, we encourage you to tell us about it as soon as possible, so that we can rectify the situation. Ideally we aim to put matters right quickly and would encourage you to speak with our Customer Service who will endeavour to help resolve your issues speedily. If you require further information, please refer to the Customer Complaint documents on the Terms and Conditions page or contact Customer Service on:

Submit Customer Feedback

Our Plant and Equipment

In your opinion, how would you rate the safety of our Plant and Equipment?
How would you rate the reliability and productivity of our Plant and Equipment?

Our Customer Services

How would you rate our communication and responsiveness to your service enquiry?
How would you rate our ability to understand the requirements of the job/project?
How would you rate our ability to offer assistance and solutions?

Our Services

How would you rate our ability to meet your project requirements?
Overall, how would you rate your most recent experience with Sheppard Earthmoving?
How likely are you to recommend Sheppard Earthmoving to an industry colleague?
How likely would you use our services in the future?
What aspect/s of the service were you most satisfied with?
Thinking of similar services offered by other companies, how would you compare the services offered by our company?
Are you willing to provide a testimonial to Sheppard Earthmoving to be used for marketing purposes?

Thank you for taking the time to provide us with your feedback.

Privacy/Confidentiality Statement

Any information we gather through this Feedback System is used for service improvement and will not be used for any other purpose. The personal information will be used by authorised Sheppard Earthmoving staff only and will not be released to external agencies, except in the case of your consent or as required or permitted by law. You can also ask that your personal details be withheld from any Sheppard Earthmoving staff member(s) about whom you are complaining. We will respect this, however if your complaint is difficult to deal with we will contact you before taking further action.